Effective Date: May 11, 2025
At TrueVantages.com, we are deeply committed to safeguarding your mobile privacy. This Mobile Privacy Policy outlines how we collect, use, store, and protect the mobile information you provide when you subscribe to our text alerts, mobile programs, or other SMS-based services related to stimulus aid relief programs and financial assistance. By participating in these mobile services, you agree to the practices described here.
1. Scope of This Mobile Privacy Policy
This Mobile Privacy Policy applies specifically to information we collect through mobile platforms, including SMS communications, mobile form submissions, and mobile website interactions. It works in tandem with our general Privacy Policy but focuses on the unique considerations involved in managing mobile data. We prioritize transparency and adhere to privacy principles that ensure your mobile information is handled responsibly and securely.
2. Types of Mobile Information Collected
When you engage with our mobile services, we may collect certain information such as your mobile phone number, mobile carrier details, and the content of your text message interactions with us. We may also capture technical data related to the delivery and performance of our messages (for example, whether messages were successfully delivered). No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. We do not express or imply to other companies or firms that you have given subscriber opt-in permission to anyone other than TrueVantages.com.
3. How Mobile Information is Collected
We collect mobile information when you opt in to receive text alerts, complete mobile-based sign-up forms, or contact us through SMS. This may happen when you text a keyword to a designated short code, sign up via our website, or engage with mobile surveys or campaigns. We ensure that opt-in processes are clear and that you have full control over whether you participate in mobile communications.
4. Purpose of Using Mobile Information
We use your mobile information solely to provide the services you have explicitly requested, such as delivering updates about stimulus aid programs, responding to inquiries, and sending important service-related notifications. We may also use mobile data to troubleshoot technical issues or improve the delivery and relevance of our messages. At no point is your mobile information used for unrelated marketing, nor do we allow third parties to access it for promotional use.
5. Message Frequency and Communication Terms
By subscribing to our mobile services, you agree to receive a maximum of 5 messages per month. Message and data rates may apply depending on your carrier. If you need assistance or have any support issues, you can reply HELP within the text program, email us at info@TrueVantages.com, or call us at (877) 751-5355. You can opt out of our mobile program at any time by texting STOP, QUIT, END, CANCEL, or UNSUBSCRIBE. We strictly ensure that no mobile information will be shared with third parties.
6. Security of Mobile Data
We implement strong security measures to protect your mobile data, including encryption, secure storage, and access controls. We regularly review and update our mobile security practices to stay aligned with industry standards and protect against unauthorized access, disclosure, or misuse of your mobile information.
7. Third-Party Links and Mobile Interactions
Our mobile messages and mobile-accessible website may occasionally include links to third-party resources or external websites. TrueVantages.com is not responsible for the privacy practices of those external sites, and we recommend that you review their privacy policies before engaging or providing any information on third-party platforms.
8. Cookies and Mobile Tracking Technologies
While using our mobile website or mobile services, we may employ cookies or similar tracking technologies to enhance your experience. These tools help us understand mobile user behavior, tailor content, and improve system performance. You can manage or restrict the use of cookies through your mobile browser or device settings.
9. Your Rights Over Mobile Information
You retain full rights over your mobile data. You have the right to access, review, correct, or delete any personal mobile information we hold about you. Additionally, you can withdraw your consent to receive mobile communications at any time. To exercise these rights, simply contact us using the details provided below.
10. Children’s Mobile Privacy
Our mobile services are not designed for or targeted at children under the age of 13. We do not knowingly collect mobile data from children, and if we become aware that such data has been inadvertently collected, we will promptly delete it from our systems.
11. Data Retention and Deletion
We retain your mobile information only for as long as it is necessary to fulfill the services you have requested or to meet legal and regulatory requirements. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
12. Contacting Us About Mobile Privacy
If you have any questions, concerns, or requests related to this Mobile Privacy Policy or the handling of your mobile data, you can reach us at:
-
Email: info@TrueVantages.com
-
Phone: (877) 751-5355
We are committed to addressing your concerns promptly and ensuring your privacy rights are respected at all times.
TrueVantages.com reserves the right to update or modify this Mobile Privacy Policy as needed. We encourage you to review it periodically to stay informed about how we protect your mobile privacy.
